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THE REPAIR PROCESS – Instructions

INDEX
Summary of Repair Work Steps
Original Art – its format, how to send it
Price of Repair Work
Our Products and Their Prices – Prints, CD-ROM's and FTP Digital Files
Order Form – request estimate, list work to be done
Cost Estimate – what we need from you for an estimate
Your Payment
Approval of the Final Image

Repair Quality Guide – what you can do to ensure the highest quality of repair work

Packing and Shipping Guide
Scanning Guide and Calculator
Upload Your File to Our FTP Server
SUMMARY OF REPAIR WORK STEPS
Step 1
 You send us your original art and ORDER FORM.
Step 2
 We prepare a cost estimate and send it to your e-mail address.
Step 3
 You review and accept the cost estimate, and make the advance payment by check, credit card, or through PayPal.
Step 4
 Upon receipt of your payment, we start our repair work.
Step 5
 We complete our repair work and send an approval digital file of the new image to your e-mail address.
Step 6
 You review and accept our repair work, or
request changes – if the image is not yet as you would like it to be. We incorporate the changes and send you a new approval file (back to step 5). If we cannot succeed in producing an image to your satisfaction, we will return to you your originals and your payment (less the cost of shipping your originals back to you).
Step 7
 Upon your final acceptance, we ship to you the final image(s) in the format you requested, copies you ordered, and your originals.

COST ESTIMATE

Our cost estimate is free.

As any other serious professionals, we want to see the photograph or artwork you need us to repair before we give you a firm cost estimate. We believe that without seeing the damage and condition of a picture, an estimate is only a guess with a considerable risk for us of overpricing or underpricing the job.

Please, send us something to look at – either the original art, or its copy in any of the following forms (in order of preference):

  • A scanned high-resolution digital file (see our SCANNING GUIDE AND CALCULATOR) uploaded to our server or saved to a CD-ROM (see note below)
  • A scanned low-resolution file or a digital photo of the artwork attached to your e-mail (such a file is probably not good enough for quality repair work)
  • A color Xerox copy of the artwork.

NOTE: Our policy is to tell you honestly if we believe that the quality of the restored image would improve by a better or higher resolution scan, and to ask you either to redo your scan or send us the original image.

Shortly after receiving your request, we will send the estimate to your e-mail address. Please review it, and if accepted, please confirm your acceptance by an e-mail message. Also, send us your payment (by check, credit card or PayPal) so we could begin our repair work.

APPROVAL OF THE FINAL IMAGE

Upon completion of the repair work, a digital copy of the final image will be transmitted to your e-mail address for your approval. You will be able to examine the image on-screen and indicate your corrections, if any.
If you request changes, we will make our best efforts to produce the next version of the image to your satisfaction, and you will receive its new copy for your approval. This cycle may be repeated several times. If, after all our attempts, you are still not satisfied, we shall return to you your originals and your payment (less the cost of shipping your originals back to you).
Upon receipt of your final approval, we will produce the final image in the format(s) you have chosen (prints, CD-ROM or FTP files) and copies of the image in quantities you ordered, if any. We will also return to you all your originals.

We are serious about quality.
INSTRUCTIONS
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